Article ID: 309493
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q309493
SYMPTOMS
If you download a message from a UNiversal Interactive eXecutive (UNIX) Post Office Protocol version 3 (POP3) server in Outlook 2002, you may not see the attachment (specifically, a Microsoft Word .doc file or a .jpg file). The attachment is available for download if you open the message and save the attachment to your hard disk.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
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26-Dec-2001 19:43 2,455,448 Outlook.msp
26-Dec-2001 20:13 3,740,672 Outlook_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
------------------------------------------------------
21-Dec-2001 02:44 10.0.3604 534,856 Outlcm.dll
20-Dec-2001 02:44 10.0.3618 6,306,120 Outllib.dll
20-Dec-2001 02:44 10.0.3618 92,488 Outlmime.dll
29-Dec-2001 02:44 10.0.3527 47,432 Recall.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Keywords: kbdownload kbbug kbfix kbofficexppresp2fix kbwebserver kbqfe kbofficexpsp2fix kbattachments kbhotfixserver KB309493
