Article ID: 309428
Article Last Modified on 9/26/2005
APPLIES TO
- Microsoft Windows XP Professional
This article was previously published under Q309428
SYMPTOMS
When you try to add a local user by using the User Accounts tool in Control Panel, you may receive an error message that states that the user cannot be added because the group in which it is being created cannot be found. This symptom may occur if all of the following conditions exist:
- The Multilingual User Interface (MUI) Pack is installed on your Windows XP Professional-based computer.
- Your computer is a member of a domain.
- You are using a non-English user interface language.
NOTE: The exact error message you receive may vary depending on the language you are using when you receive the error message. The error message is generated in the language that you selected. Because translations vary slightly, this article cannot provide the exact text of the error message.
CAUSE
This problem occurs because the method that is used by the User Accounts tool causes a name conflict. The name conflict occur because the User Accounts tool is looking for a localized group name rather than the English spelling of the group name. The issue is specific to the two default choices that are listed, "Standard user" and "Restricted user".
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
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30-Jul-2002 10:16 5.1.2600.50 857,600 Netplwiz.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
MORE INFORMATION
To work around this problem, use either of the following methods.
Method 1
At the "What level of access do you want to grant this user" screen, click Other, and then manually select the group to which you want to add the user.
Method 2
Use the Local Users And Groups MMC snap-in to create local users. To start the Local Users And Groups MMC snap-in, right-click My Computer, click Manage, and then click Local Users and Groups.
Additional query words: kbShell
Keywords: kbbug kbfix kbshell kbqfe kbenv kbui kbwinxpsp1fix kbhotfixserver KB309428
