Article ID: 309344
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q309344
SYMPTOMS
Under the following conditions, a file that you try to delete appears to be deleted, but is not deleted:
- You are using a Windows XP-based or a Windows 2000-based client computer.
- You are using Windows Explorer to try to delete a file that is located on an IBM OS/2 Warp4-based server.
- You do not have permissions to delete the file.
When you try to delete the file, you do not receive any notice that the file-deletion process did not work. However, if you refresh the window, the file reappears. A network trace between the two computers shows that the OS/2 Warp4-based server is responding correctly back to the Windows XP-based or Windows 2000-based computer with an error code 5 "access denied" error message.
RESOLUTION
Windows XP
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------
23-May-2002 11:05 5.1.2600.45 391,808 Mrxsmb.sys
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 18-Nov-2002 14:21 5.0.2195.6132 371,536 Mrxsmb.sys 18-Nov-2002 14:21 5.0.2195.6132 132,944 Rdbss.sys
STATUS
Windows XP
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Windows 2000
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for this problem in Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Additional query words: kbBaseOS
Keywords: kbbug kbfix kbwin2000presp3fix kbwin2000presp4fix kbqfe kbenv kbui kboswin2000fix kbwinxpsp1fix kbwin2ksp4fix kbhotfixserver KB309344
