Article ID: 308988
Article Last Modified on 9/23/2005
APPLIES TO
- Microsoft Commerce Server 2000 Service Pack 1
This article was previously published under Q308988
SYMPTOMS
When you attempt to use the Direct Mailer with a database whose name contains spaces, you may receive an error message.
CAUSE
Names that include embedded spaces are not submitted correctly through the stored procedure that is submitted to the SQL server.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Commerce Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
297216 INFO: How to Obtain the Latest Commerce Server 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Size File name
--------------------------------------------
Sep-28-2001 10:07 176,400 Listmanager.exe
WORKAROUND
To work around this problem, avoid using spaces in the file name that is required for the Direct Mailer. Note that if you surround the file name with brackets, the space in the file name is handled correctly.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Commerce Server 2000 Service Pack 2.
MORE INFORMATION
Steps to Reproduce Behavior
- Unpup a site that has spaces in database name.
- Create a Direct Mail campaign.
- Send a test mail from BizDesk Campaign Manager.
In the SQL Server event log, you see output that resembles the following:
Event Type: Warning
Event Source: SQLSERVERAGENT
Event Category: Job Engine
Event ID: 208
Date: 8/20/2001
Time: 4:41:28 PM
User: N/A
Computer: SystemName
Description:
SQL Server Scheduled Job 'TEST_CS_DM_name and namecontinued_1_0.535221' (0x99E99384DE206340913B918003B8BC2C) - Status: Failed - Invoked on: 2001-08-20 16:41:28 - Msg: The job failed. The Job was invoked by User Admin. The last step to run was step 1 (TEST_CS_DM_name and namecontinued_1_0.535221_Step).
Event Type: Error
Event Source: Commerce Server 2000
Event Category: None
Event ID: 8196
Date: 8/23/2001
Time: 12:12:06 PM
User: N/A
Computer: SystemName
Description:
Commerce List Manager Error: 0x8C400003: Error while executing SQL/ADO
operation: 0x80040E14 [OLE/DB provider returned Msg: Deferred prepare could not be completed.][01000]
Statement(s) could not be prepared.[42000]
Incorrect syntax near the keyword 'and'.[42000]
In the SQL Profiler trace, you see output that resembles the following:
SQL Profiler trace:
declare @P1 int
set @P1=-1
exec sp_prepare @P1 output, NULL, N'SELECT * from name and namecontinued _commerce.dbo.[LM_TEMP_C856C8C2_E066_4526_B758_9CE07981DE35]', 1
select @P1
Keywords: kbbug kbfix kbcommserv2000presp2fix kbqfe kbcommserv2000sp2fix kbhotfixserver KB308988
