Article ID: 308600
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q308600
SYMPTOMS
After you install Service Pack 1 (SP1) for Microsoft Exchange 2000 Server on a server that also runs Trend Micro ScanMail for Microsoft Exchange Server, version 5.0, several services begin terminating every seven minutes. The following event is recorded in Event Viewer:
Similar events concern the following services:
- Simple Mail Transport Protocol (SMTP)
- Microsoft Exchange Routing Engine
- Microsoft Exchange POP3
- Network News Transport Protocol (NNTP)
- Microsoft Exchange IMAP4
- Internet Information Service Administrator
NOTE: This behavior can occur after installing SP2.
CAUSE
This behavior can occur because Trend Micro ScanMail for Exchange Server, version 5.0, has components that are incompatible with AVAPI 2.0, which is installed with Service Pack 1 for Exchange 2000 Server.
RESOLUTION
To resolve this behavior, upgrade to version 5.1 of Trend Micro ScanMail for Exchange 2000 Server. This version supports the AVAPI 2.0 specification. For more information, visit the following Trend Micro Web site:
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Keywords: kb3rdparty kbprb KB308600
