Article ID: 308244
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Internet Information Server 4.0
This article was previously published under Q308244
SYMPTOMS
When you attempt to authenticate a client computer against an Internet Information Server (IIS) 4.0 server under the following conditions
- You have applied the hotfixes in the following Microsoft Knowledge Base articles:
299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)
301625 MS01-044: Patch Available for SSI Privilege Elevation Vulnerability
- You are using NTLM.
- Your current password is expired.
the server generates the following error:
Or, if you have the friendly error messages turned off, you see the following error:
CAUSE
This behavior occurs because of changes that were made to improve the system security that resulted in an adverse affect on the password change process.
WORKAROUND
To reset or to change the password for your expired user account, you need to use User Manager.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-------------------------------------------------------------
30-Oct-2001 18:41 4.2.771.1 214,544 ADSIIS.dll x86
30-Oct-2001 18:41 4.2.771.1 330,672 ASP.dll x86
30-Oct-2001 18:40 4.2.771.1 55,392 HTTPODBC.dll x86
30-Oct-2001 18:41 4.2.771.1 98,912 IISCHEMA.dll x86
30-Oct-2001 18:39 4.2.771.1 63,472 IISLOG.dll x86
30-Oct-2001 18:39 4.2.771.1 185,792 INFOCOMM.dll x86
30-Oct-2001 18:39 4.2.771.1 29,520 ISCOMLOG.dll x86
30-Oct-2001 18:40 4.2.771.1 38,256 SSINC.dll x86
30-Oct-2001 18:40 4.2.771.1 25,360 SSPIFILT.dll x86
30-Oct-2001 18:40 4.2.771.1 229,536 W3SVC.dll x86
30-Oct-2001 18:40 4.2.771.1 88,032 WAM.dll x86
Date Time Version Size File name Platform
-------------------------------------------------------------
30-Oct-2001 18:32 4.2.771.1 307,984 ADSIIS.dll Alpha
30-Oct-2001 18:32 4.2.771.1 552,720 ASP.dll Alpha
30-Oct-2001 18:31 4.2.771.1 89,360 HTTPODBC.dll Alpha
30-Oct-2001 18:32 4.2.771.1 107,280 IISCHEMA.dll Alpha
30-Oct-2001 18:30 4.2.771.1 112,912 IISLOG.dll Alpha
30-Oct-2001 18:31 4.2.771.1 305,424 INFOCOMM.dll Alpha
30-Oct-2001 18:30 4.2.771.1 46,352 ISCOMLOG.dll Alpha
30-Oct-2001 18:31 4.2.771.1 60,688 SSINC.dll Alpha
30-Oct-2001 18:32 4.2.771.1 39,696 SSPIFILT.dll Alpha
30-Oct-2001 18:31 4.2.771.1 386,832 W3SVC.dll Alpha
30-Oct-2001 18:31 4.2.771.1 150,288 WAM.dll Alpha
STATUS
Microsoft has confirmed that this is a problem in Internet Information Server 4.0.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB308244
