Article ID: 308121
Article Last Modified on 1/31/2007
APPLIES TO
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This article was previously published under Q308121
SYMPTOMS
When you attempt to view a movie in one of the products listed at the beginning of this article, the movie may stop on the first frame, and then a sound plays.
CAUSE
This behavior can occur if the video adapter in your computer is using an outdated video driver.
RESOLUTION
To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter.
For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
To identify the manufacturer and model of your video adapter, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- On a Microsoft Windows 98-based computer, click the Device Manager tab.
On a Microsoft Windows 2000-based computer, click the Hardware tab, and then click Device Manager.
- Click the plus sign (+) next to Display adapters to expand the branch.
- Under the Display adapters branch, note the manufacturer and model of your video adapter, and then click OK.
- Close all open windows on the desktop.
If this issue continues to occur, or if the latest version of the video driver for your video adapter is already installed in your computer, download and install the latest version of DirectX from the following Microsoft Web site:
For additional information about how to install the latest version of DirectX, click the article number below to view the article in the Microsoft Knowledge Base:
179113 How to Download and Install DirectX
WORKAROUND
To work around this issue, reduce the Hardware Acceleration setting for your display adapter. To do this, follow these steps.
Windows 98-Based Computers
- Right-click My Computer, and then click Properties.
- On the Performance tab, click Graphics.
Note that the Hardware Acceleration slider has four settings:
Full, Most, Basic, and None.
- Move the slider until it is one notch to the right of None (the Basic acceleration setting).
- Click OK, and then click Close.
- When you are prompted to restart the computer, click Yes.
Windows 2000-Based Computers
- Click Start, point to Settings, and then click Control Panel.
- In the Control Panel dialog box, double-click Display.
- Click the Settings tab, and then click Advanced.
- Click the Troubleshooting tab.
- Move the slider until it is one notch to the right of None.
- Click OK twice.
Additional query words: avi avis video videos movie movies freeze
Keywords: kbprb KB308121
