Article ID: 307680
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Plus! for Windows XP
This article was previously published under Q307680
SYMPTOMS
When you use a Plus! for Windows XP screen saver, the screen saver image may not appear as expected. The screen saver image appears missing textures.
CAUSE
This behavior can occur if all of the following conditions are true:
- You use any of the following Plus! for Windows XP screen savers:
- Plus! da Vinci
- Plus! Nature
- Plus! Space
- Your video adapter supports dual view, in which a single video adapter can support dual-monitor display. For example, this behavior has been confirmed to occur with the Matrox Millennium G450 video adapter.
- The dual view feature on the video adapter is turned on.
RESOLUTION
To resolve this problem, disable dual view support on the video adapter. For more information on how to do this, see the documentation that came with your video adapter or contact the manufacturer.
In some cases, there may be new drivers or other tools available from the video adapter manufacturer that you can download and use to disable dual view support for your video adapter. For example, you can disable dual view on the Matrox Millennium G450 video adapter through the PowerDesk utility that is available from Matrox. Contact your video adapter manufacturer for additional information. For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
MORE INFORMATION
When dual view is turned on, the available memory on the video adapter is divided between the monitors that are connected to the video ports on the adapter. For example, if your video adapter has 16 MB of available memory, the memory on the video adapter is divided so that each monitor uses 8 MB. When the video adapter divides memory in this way, there may be insufficient memory available to run and display certain Plus! for Windows XP screen savers correctly.
NOTE: Some video adapters split memory even if you do not use a second monitor.
For additional information about how to troubleshoot other screen saver issues in Microsoft Plus! for Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base:
307686 You Cannot Change the Screen Resolution at Which Some Microsoft Plus! Screen Savers Run
307665 Plus! for Windows XP Screen Saver Images are Cut Off or Not Displayed Full Screen
For more information about Plus! for Windows XP, see the following Microsoft Web site:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbprb KB307680
