PSS ID Number: 307163
Article Last Modified on 12/11/2001
The information in this article applies to:
- Microsoft Windows Messenger 4.0
- Microsoft Windows Messenger 4.5
- Microsoft Windows Messenger 4.6
This article was previously published under Q307163
SYMPTOMS
When you start a Whiteboard session in Windows Messenger, the following error message may appear:
CAUSE
This behavior can occur if you are using a non-Universal Plug and Play network address translation (NAT) device. Windows Messenger is designed to work with Universal Plug and Play (UPnP) network address translation devices. Currently, Microsoft Windows XP is the only NAT device that is UPnP-compliant.
RESOLUTION
To resolve this behavior, use a Universal Plug and Play network address translation device.
MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
301529 Supported Connection Scenarios for Remote Assistance
Keywords: kbnetwork kbprb KB307163
Technology: kbWinMessenger400 kbWinMessenger450 kbWinMessenger460 kbWinMessengerSearch kbWinXPSearch
