Article ID: 307127
Article Last Modified on 12/1/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional x64 Edition
This article was previously published under Q307127
SYMPTOMS
After you turn off your Hewlett-Packard 5200C ScanJet scanner, the following error message may appear when you refresh the view in Device Manager:
RESOLUTION
To resolve this issue, contact the manufacturer of the scanner about the availability of an updated driver that addresses this issue.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kb3rdparty kberrmsg kbpending kbprb KB307127
