Article ID: 307057
Article Last Modified on 10/18/2001
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q307057
SYMPTOMS
When you try to upgrade to Windows XP on a computer that runs Windows NT Workstation 4.0 Service Pack 6 (SP6) and that has a Hewlett-Packard (HP) Colorado Travan internal 4- or 8-gigabyte (GB) tape drive installed, the upgrade report may state that the "Shuttle Sharer Parallel Port Device" is incompatible with Windows XP. As a result, Setup cannot continue.
CAUSE
This behavior can be caused by the software for the tape drive (HP CBII version 6.0). Although the HP tape drive may be an internal IDE device, and the hardware is supported, the software installs the drivers for both the parallel and the IDE versions of the tape drive. The parallel port driver is known to cause problems in Windows XP, and the upgrade cannot continue.
RESOLUTION
To work around this behavior, first remove the HP CBII version 6.0 software, and then upgrade to Windows XP. The HP Colorado Travan internal tape drive is natively supported in Windows XP and does not require any additional software.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Note that the HP software uses a different format from the NT Backup software that is in Windows XP. You may need to install a compatible version of the software when it is available. Contact HP for further information.
For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kberrmsg kbnofix kbsetup kbprb KB307057
