Article ID: 307012
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Small Business Server 2000 Standard Edition
This article was previously published under Q307012
SYMPTOMS
After you install a Windows 2000 service pack, you may receive the following error message when you reboot the computer:
Code 0xC0000022 indicates "access denied."
NOTE: Other symptoms may occur after you install a Windows 2000 hotfix, depending on which system files the hotfix contains.
CAUSE
This issue can occur if the %Systemdrive%\Temp folder or the Temp folder on the drive with the most free space was encrypted before you installed the service pack or hotfix. The installer creates a subfolder (named Ext####) in the Temp folder to expand its files. This subfolder inherits the encrypted attribute from the parent Temp folder when it is created. This causes the service pack or hotfix files to be copied to the %SystemRoot% folder as encrypted files. Because the operating system itself does not have the proper credentials for decrypting these files, it cannot continue with the boot process.
To confirm that this is the cause, you can restart the computer to the Recovery Console, and use the DIR command to list the contents of the %SystemRoot%\Sytem32 folder. Any files with an "e" attribute are encrypted. For example, you might see the following file listed when you use the DIR command:
02/06/01 04:40a -a----e- 559888 autochk.exe (note the "e" attribute)
RESOLUTION
To resolve this issue, you must place unencrypted files on the computer. To do so:
- Boot the computer from the Windows 2000 installation CD-ROM.
- When the "Welcome to Setup" screen appears, press R to repair the installation.
- On the Repair Options screen, press R to run the emergency repair process.
- Press M for a manual repair process.
- Select only the Verify Windows 2000 system files option.
- When you are prompted for an emergency repair disk (ERD), press ENTER if you have an ERD. If you do not have an ERD, press L to let Setup search your hard disk. When Setup locates the Windows 2000 installation, press ENTER to repair it.
- A file system check is performed; this check may take a few minutes.
NOTE: If Setup forces a reboot immediately after the file system check, you must perform the repair process again before continuing with the next step.
- When you are prompted to repair files, press A to repair all files.
- After the repair process is finished, Windows should boot normally but without any service pack files installed.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
To prevent this issue from occurring, clear the Encryption check box for the Temp folder before you install a hotfix or service pack. You can re-enable the encryption after the service pack or hotfix is installed.
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
238359 Differences Between Manual and Fast Repair in Windows 2000
229716 Description of the Windows 2000 Recovery Console
Additional query words: 0x6b update
Keywords: kberrmsg kbprb KB307012
