Article ID: 306942
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows Media Player 7.0
This article was previously published under Q306942
SYMPTOMS
After you install Windows Media Player version 7.0 on a Windows 2000-based computer, you may encounter one of the following symptoms:
- The monitor screen appears black and has a white cursor in the left corner of the screen after Windows 2000 shuts down.
- The computer hangs when you put it into Standby mode.
CAUSE
These issues can occur if you install the Adaptec compact disc recordable (CD-R) plug-in during the Windows Media Player version 7 installation procedure.
RESOLUTION
To resolve this issue, remove the Adaptec CD-R plug-in:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs, click Windows Media Player 7, and then click Change/Remove.
- Specify Remove Windows Media Components, and then click Next.
- Click to select the Adaptec Plug-in check box, and then continue through the Windows Components Wizard.
- After the wizard process is complete, restart the computer.
MORE INFORMATION
297059 Easy CD Creator May Not Work with Windows Media Player 7
276309 Windows 2000 May Not Hibernate with Windows Media Player 7
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Adaptec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kb3rdparty kbenv kbprb KB306942
