Article ID: 306700
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows Media Player 8.01
- Microsoft Windows Media Player 8.01
This article was previously published under Q306700
SYMPTOMS
When you use Windows Media Player to play high-quality video or a DVD, the audio quality may be extremely poor, and the audio may become garbled. Note that this symptom does not occur with lower quality video.
CAUSE
This issue can occur if you are using NeoMagic video adapter drivers. Some of the NeoMagic video adapter drivers are not fully compatible with Windows XP. Note that this issue can also occur with other video adapter drivers that are not fully compatible with Windows XP.
RESOLUTION
To resolve this issue, obtain and install video adapter drivers that are fully compatible with Windows XP.
WORKAROUND
To work around this issue, try either or both of the following methods.
Reduce Video Hardware Acceleration in Windows Media Player
- In Windows Media Player, click Options on the Tools menu.
- Click the Performance tab.
- Under Video Acceleration, move the slider closer to None, and then click OK.
NOTE: This procedure may cause poor video performance.
Alter the Display Settings
- Click Start, and then click Control Panel.
- Double-click Appearance and Themes, and then double-click Display.
- Click the Settings tab.
- Click 16-bit, 24-bit, or 32-bit color quality.
- Click OK.
Keywords: kbenv kbui kbprb KB306700
