Article ID: 306470
Article Last Modified on 2/23/2007
APPLIES TO
- Microsoft SharePoint Portal Server 2001
This article was previously published under Q306470
SYMPTOMS
When the file URL link in Notification and Approval mail messages has double-byte character set (DBCS) characters, it may not display the linked file document.
CAUSE
The file URL link in Notification and Approval mail messages is encoded by canonicalized UTF-8. If the file URL has DBCS characters, the URL may become much longer than expected; therefore, it may not display the file document because of length limitations on directory and file name path in each operating system and application.
RESOLUTION
To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2001. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
312963 How to Obtain the Latest SharePoint Portal Server 2001 Service Pack
IMPORTANT: You must apply this hotfix before you apply the hotfix described in the following Microsoft Knowledge Base article:
306883 UTF-8 Encoded Notification or Approval HTML Mail Does Not Display Correctly in Some Mail Clients
The Japanese version of this fix should have the following file attributes or later:
Date Size File name Platform
-------------------------------------------------------------
31-Aug-2001 3,571,712 Install.exe Windows
After the hotfix is installed, the following files will have the listed attributes or later:
File name
-------------
Approval.xsl
Result.xsl
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in SharePoint Portal Server 2001 Service Pack 1.
MORE INFORMATION
This problem is related to the problem described in the following Microsoft Knowledge Base article:
306883 UTF-8 Encoded Notification or Approval HTML Mail Does Not Display Correctly in Some Mail Clients
Additional query words: sps
Keywords: kbbug kbfix KB306470
