Microsoft KB Archive/306054

Knowledge Base

FP2002: The Office System Files Update Installation Does Not Complete During Setup

Article ID: 306054

Article Last Modified on 1/31/2007

---

APPLIES TO

• Microsoft FrontPage 2002 Standard Edition, when used with:
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows NT 4.0

---

This article was previously published under Q306054

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you attempt to install the Microsoft System Files Update, you may receive an error message similar to the following during Setup:

Setup has detected that the Office System Pack installation did not complete successfully. Would you like setup to try to repair your install?

When you click No, the error message closes and ends the setup process. When you click Yes, the process continues and then stops responding (hangs) during the information-gathering phase.

CAUSE

This behavior can occur if the setup process conflicts with another program that is running in Normal mode of Microsoft Windows (For example, an antivirus software application).

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, follow these steps:

1. Modify your registry using the following steps:
   1. Click Start, and then click Run.
   2. In the Open box, type regedit, and then click OK.
   3. Locate the following registry key:

      HKEY_Local_Machine/Software/Microsoft/Office/10.0

   4. Highlight the registry key, click Registry on the menu, then click Export Registry File.
   5. In the Save in drop-down list, select your desktop, and then enter OFFICE10.reg.
   6. In the File name text box, click Save.
   7. Right-click the registry key, and then click Delete.
      
      When the confirmation message appears, click Yes.
   8. Close the Registry Editor.
2. If you are running Windows 98, you may need to reconfigure your startup options using the System Configuration Utility. To do this, follow these steps:
   1. Click Start, and then click Run.
   2. In the Open box, type msconfig, and then click OK.
   3. In the System Configuration Utility dialog box, clear each check box in the Selective startup section, and then click OK.
   4. Restart your computer.
   5. Reinstall Microsoft FrontPage and any other Office programs.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

286399 OFFXP: Description of the System Files Update

Additional query words: front page prb

Keywords: kberrmsg kbprb KB306054

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.