Article ID: 305940
Article Last Modified on 12/1/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional x64 Edition
This article was previously published under Q305940
SYMPTOMS
On a Gateway Select 1100 computer, when you try to set the desktop area to a size that is larger than 640 x 480 pixels, the screen may go blank.
CAUSE
This behavior can occur because the basic input/output system (BIOS) that is installed on Gateway Select 1100 computers is not compatible with Windows XP.
RESOLUTION
To resolve this behavior, obtain an updated BIOS from Gateway Inc.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Gateway Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Additional query words: black empty window
Keywords: kb3rdparty kbdisplay kbenv kbnofix kbprb KB305940
