Article ID: 305936
Article Last Modified on 12/1/2007
APPLIES TO
- Microsoft Windows XP Professional x64 Edition
This article was previously published under Q305936
SYMPTOMS
When you try to install a Brother MFC 8700 multifunction USB device on a computer that runs Windows XP 64-Bit Edition, the scanning and faxing components are detected as USB devices, but you are unable to install the drivers for these components.
RESOLUTION
To resolve this issue, contact Brother to ask about availability of an updated driver that addresses this issue.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Brother Intl. Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kb3rdparty kbhardware kbinterop kbpending kbprb KB305936
