Knowledge Base

Error Messages and Event 9176 Appear When Using Outlook Clients with Exchange 2000 on Windows 2000

Article ID: 305596

Article Last Modified on 3/1/2007

APPLIES TO

Microsoft Windows 2000 Service Pack 1
Microsoft Windows 2000 Service Pack 2
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Service Pack 1
Microsoft Windows 2000 Service Pack 2

This article was previously published under Q305596

SYMPTOMS

When you use Exchange 2000 on a computer that runs Windows 2000, Outlook clients may receive one of the following error messages:

The name could not be resolved. Network problems are preventing connection to the Microsoft Exchange Server Computer. Contact your system administrator if this condition persists.

Unable to expand the folder. The set of folders could not be opened. The information store could not be opened.

On the Exchange 2000 server, you might see the following event:

Error Event Source: MSExchangeSA
Event Category: (11)
Event ID: 9176
Description: NSPI Proxy can contact Global Catalog but it does not support the NSPI service. After a Domain Controller is promoted to a Global Catalog, the Global Catalog must be rebooted to support MAPI Clients. Reboot as soon as possible. For more information, click http://search.support.microsoft.com/search/?adv=1.

However, restarting the Global Catalog Server does not resolve the behavior.

CAUSE

This behavior can occur when the Name Service Provider Interface (NSPI) proxy is not supported by the Global Catalog Server.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name     Platform

   ------------------------------------------------------------------
   13-Aug-2001  12:05  5.0.2195.4117  355,088  Advapi32.dll
   13-Aug-2001  12:05  5.0.2195.3936  135,440  Dnsapi.dll
   13-Aug-2001  12:05  5.0.2195.3649   94,992  Dnsrslvr.dll
   13-Aug-2001  12:00  5.0.2195.4117  523,024  Instlsa5.dll
   13-Aug-2001  12:05  5.0.2195.4117  143,120  Kdcsvc.dll
   07-Aug-2001  14:03  5.0.2195.4081  197,392  Kerberos.dll
   26-Jun-2001  23:16  5.0.2195.3781   69,456  Ksecdd.sys
   10-Aug-2001  17:16  5.0.2195.4117  505,104  Lsasrv.dll    128-bit
   10-Aug-2001  17:16  5.0.2195.4117  505,616  Lsasrv.dll     56-bit
   10-Aug-2001  17:16  5.0.2195.4117   33,552  Lsass.exe
   13-Aug-2001  12:05  5.0.2195.4117  306,448  Netapi32.dll
   13-Aug-2001  12:05  5.0.2195.4117  358,160  Netlogon.dll
   13-Aug-2001  12:05  5.0.2195.4123  909,584  Ntdsa.dll
   13-Aug-2001  12:05  5.0.2195.4101  386,320  Samsrv.dll
   13-Aug-2001  12:05  5.0.2195.4117  128,784  Scecli.dll
   13-Aug-2001  12:05  5.0.2195.3649  299,792  Scesrv.dll
   13-Aug-2001  12:05  5.0.2195.4025   48,400  W32time.dll
   02-Aug-2001  00:44  5.0.2195.4025   56,592  W32tm.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbDirServices

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbdirservices kbhotfixserver KB305596

Microsoft KB Archive/305596

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