Article ID: 305510
Article Last Modified on 3/2/2007
APPLIES TO
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 98 Standard Edition
This article was previously published under Q305510
SYMPTOMS
After upgrading a Dell Inspiron 7000 portable computer from Windows 98 to Windows 2000, you may find that there is no mouse pointer.
WORKAROUND
To work around this behavior, use one of the following methods:
- Reset the BIOS to the default settings, and then restart the computer. When the computer restarts, Windows 2000 detects and installs new hardware, including the touchpad and any attached mouse.
- Update the Synaptics TouchPad drivers for Windows 2000.
- Use a serial port mouse.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact the manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Additional query words: w2k missing upgrade dell
Keywords: kb3rdparty kbprb KB305510
