Article ID: 305316
Article Last Modified on 5/17/2002
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q305316
SYMPTOMS
When you click the Address Book button, right-click a name, and then click Add to Personal Address Book in a new contact, the contact's name is displayed as "Last, Last" (without quotation marks) instead of "Last, First" (without quotation marks) in the Full Name box. But, when you click Save and Close, the contact's name is displayed correctly as "Last First" in your Contact folder.
When you try to add a new contact with the same last name as a contact that you already have, you receive a prompt that asks you if you want to Add anyway or Update with the new information. If you click Add anyway, Outlook creates two entries with the correct contact information. If you click Update, the contact information from both contacts are merged into one contact.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
------------------------------------------------
13-Jul-2001 14:10 2,373,608 Outlook.msp
13-Jul-2001 15:04 3,701,760 Outlook_Admin.msp
After you install the hotfix, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
12-Jul-2001 22:13 10.0.3110.0 6,297,928 Outllib.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.
Additional query words: last first
Keywords: kbbug kbfix kbofficexpsp1fix KB305316
