Knowledge Base

You receive a runtime error message when you try to start Money

Article ID: 305254

Article Last Modified on 8/3/2007

APPLIES TO

Microsoft Money Essentials
Microsoft Money Plus Deluxe
Microsoft Money Plus Home & Business
Microsoft Money Plus Premium
Microsoft Money 2007 Deluxe
Microsoft Money 2007 Home & Business
Microsoft Money 2007 Premium
Microsoft Money 2006 Deluxe
Microsoft Money 2006 Premium
Microsoft Money 2006 Small Business
Microsoft Money 2006 Standard
Microsoft Money 2005 Deluxe Edition
Microsoft Money 2005 Premium Edition
Microsoft Money 2005 Small Business Edition
Microsoft Money 2005 Standard Edition
Microsoft Money 2004 Deluxe Edition
Microsoft Money 2004 Premium Edition
Microsoft Money 2004 Small Business Edition
Microsoft Money 2004 Standard Edition
Microsoft Money 2003 Standard Edition
Microsoft Money 2002 Standard Edition

This article was previously published under Q305254

SYMPTOMS

When you start Microsoft Money, you may receive an error message that resembles one of the following:

Runtime Error! Program C:\Program Files\Microsoft Money\System\Msmoney.exe Abnormal program termination

Visual C++ Runtime Error Microsoft Money has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that resembles the following:

AppName Appver ModName Modver Offset 
msmoney.exe 11.0.0.716 kernel32.dll 5.1.2600.0 00013887 
msmoney.exe 11.0.0.716 kernel32.dll 5.1.2600.0 0000d756 
msmoney.exe 12.0.0.613 kernel32.dll 5.1.2600.0 0001eb33 
msmoney.exe 14.0.0.1105 mnyob99.dll 14.0.0.1105 000305e4 
msmoney.exe 15.0.0.513 mnyob99.dll 15.0.0.513 002e3c66

Note The exact versions and offset may vary.

Additionally, when you try to start Microsoft Money 2007, you may receive an error message that resembles the following:

Error - Shutting down ... Money has experienced a problem and cannot continue. If you are running low on memory, try closing some programs and running Money again.

CAUSE

This issue may occur if any of the following conditions is true:

The installation of the System Pack was canceled.
You did not let Microsoft Internet Explorer to install.
If third-party software un-registers a very important Microsoft Money component. Currently, SnapStream Personal Video Station (PVS) software and Cellar! software may cause this issue.

RESOLUTION

To resolve this issue, follow these steps for your version of Money.

Reregister the components

Windows Vista

Click Start, type regsvr32 "c:\windows\system32\msxml3.dll" in the Start Search box, and then press ENTER.

Microsoft Windows XP and earlier versions of Windows

Click Start, click Run, type regsvr32 "c:\windows\system32\msxml3.dll" in the Open box, and then press ENTER.

Note On Microsoft Windows 2000-based computers, type regsvr32 "c:\winnt\system32\msxml3.dll" in the Open box.

Note If you receive the "LoadLibrary(msxml3.dll) failed - The specified module could not be found" error message, follow these steps:

Visit the following Microsoft Web site:

http://download.microsoft.com/download/xml/SP/3.20/w9x2kmexp/en-us/msxml3sp2cab.exe
Click Open, and then click Yes to accept the License Agreement.
Click Browse, click Desktop, and then click OK two times.
On the desktop, double-click the msxml3.cab file, right-click the msxml3.dll file, and then click Extract.
In the Select a Destination dialog box, click the C:\WINDOWS\System32 folder, and then click Extract.

Note On a Windows 2000-based computer, click the C:\Winnt\System32 folder.
Click Start, click Run, type regsvr32 msxml3.dll in the Open box, and then press ENTER.

Note In the unlikely event that these steps do not resolve the issue, repeat step 6 three times. Every time, substitute Msxml3.dll in step 6 with the following files:

Msxml3a.dll
Msxml3r.dll
Msxmlr.dll

Download and install the latest version of MDAC

To upgrade to latest version of the Microsoft Data Access Components, follow these steps:

Download and install the latest version of MDAC. To do this, visit the following MSDN Web site:

http://msdn.microsoft.com/data/Default.aspx
Install Money.

If you still experience this issue, and you are running Microsoft Money 2002, Money 2003, or Money 2004 use the following additional methods.

Reinstall the Microsoft Money System Pack

Insert the Microsoft Money installation CD into the CD drive or the DVD drive. Hold down SHIFT to prevent the installation screen from appearing.
Open the installation file. To do this in Windows Vista, click Start, type D:\syspack.msi in the Start Search box, and then press ENTER.

To open the installation file in Microsoft Windows XP and earlier versions, click Start, click Run, and then type D:\syspack.msi in the Open box. In this example, D:\ is the drive letter of the CD drive.

Click OK.
Follow the prompts for the installation process.

If the previous steps do not help, see the "Remove and reinstall the Money System Pack" section.

Remove and reinstall the Money System Pack

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Locate Microsoft Money System Pack in the list of installed programs. To locate Microsoft Money System Pack in the list of installed programs in Windows Vista, open the Programs and Features item in Control Panel. To do this, click Start, type appwiz.cpl in the Start Search box, and then press ENTER.

To locate Microsoft Money System Pack in the list of installed programs in Windows XP, click Start, click Run, type appwiz.cpl, and then click OK.

In Windows Vista, click Microsoft Money System Pack, and then click Uninstall.

In Windows XP and earlier versions, click Microsoft Money System Pack, and then click Remove.

Follow the steps for the removal process.
Repeat the steps in the "Reinstall the Microsoft Money System Pack" section.

Additional query words: Money2006 Money2005 Money2004 Money2003 Money2002 run-time timed error

Keywords: kberrmsg kbprb KB305254

Microsoft KB Archive/305254

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