Article ID: 305090
Article Last Modified on 12/13/2001
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q305090
SYMPTOMS
When you reply to a message in a team mailbox or group mailbox, the reply message appears to be stuck in the Outbox. However, the message is sent.
CAUSE
This behavior occurs when you select the In folders other than the Inbox, save replies with original message check box. (To do this, click Options on the Tools menu, click the E-mail Options button, and then click the Advanced E-mail Options button.)
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
WORKAROUND
To work around this issue, follow these steps:
- On the Tools menu, click Options.
- Click the E-mail Options button, and then click the Advanced E-mail Options button.
- Click to clear the In folders other than the Inbox, save replies with original message check box.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.
Keywords: kbbug kbfix kbofficexpsp1fix KB305090
