Article ID: 305061
Article Last Modified on 2/23/2007
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
- Microsoft Outlook 2000 Service Pack 1
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q305061
SYMPTOMS
When you log on to Microsoft Exchange 2000 Server with Outlook 2002 or Outlook 2000, you cannot use the user principle name (UPN) logon method (for example, user@company.com).
CAUSE
When None is used as the authentication method in a Microsoft Outlook profile, a logon dialog box is generated. This dialog box prompts the user for user name, password, and domain. If you type user@... for the user name, the at sign is supposed to disable the domain field, so that the user fills in only the user name and password for the UPN logon method. However, this does not happen.
RESOLUTION
Outlook 2002
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name
-----------------------------------------------------
5/17/2001 11:59:48 10.0.2915.0 1966080 OUTLLIBR.DLL
6/25/2001 11:56:12 - 3584 CaDpcPatch.mst
7/6/2001 17:35 10.0.3103.0 538952 emsmdb32.dll
7/19/2001 2:19:51 10.0.3117.0 125256 emsui32.dll
7/19/2001 1:58:26 - 140288 OLKINTL.msp
7/19/2001 2:02:44 - 770560 OLKINTL_Admin.msp
Outlook 2000
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------------
06/05/01 2:30:21am 5.5.3159.0 131,344 bytes emsui32.dll Outlook 2000
STATUS
Outlook 2002
Microsoft has confirmed that this is a problem in Outlook 2002. This problem was first corrected in Microsoft Office XP Service Pack 1.
Outlook 2000
Microsoft has confirmed that this is a problem in Outlook 2000.
MORE INFORMATION
After the appropriate hotfix is applied, this problem will no longer occur on computers that are running Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, and Microsoft Windows XP. However, the hotfix will not correct the problem on Microsoft Windows NT Workstations.
Additional query words: OFFXP bug 3223 3988 4975 OL2k upn e2k logon
Keywords: kbhotfixserver kbqfe kbbug kbfix KB305061
