Article ID: 304907
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Office XP Developer Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
This article was previously published under Q304907
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you run Setup for Office XP, you may receive the following error message:
The following is sample text is taken from a Windows Installer log file for the Office installation:
FIsOSPRequired: OSP Check: Checking for: MSADOR15.DLL AdoFolder
2.50.4403.4 on platform All
FIsOSPRequired: OSP Check: Checking for file at e:\Program Files\Common
Files\System\ADO\MSADOR15.DLL
FIsOSPRequired: OSP Check: OSP Check Failed: Required OSP file e:\Program
Files\Common Files\System\ADO\MSADOR15.DLL could not be found in specified
directory
Info 2898. An internal error has occurred. (Tahoma8 Tahoma 1 )
Error 25510. Microsoft Office XP requires updated system files not detected
on your computer. You must install the System Files Update prior to
installing Office. e:\Program Files\Common Files\System\ADO\MSADOR15.DLL
is missing when we require version 2.50.4403.4.
Action ended 4:17:20: OSPNeedUpgrade. Return value 3.
CAUSE
This error message occurs if both of the following are true:
- The System Files Update is installed on your computer.
- The data for the CommonFilesDir string value under the following registry key is invalid:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion
RESOLUTION
To resolve this issue, follow these steps.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
- Click Start and then click Run.
- In the Open box, type Regedit and then click OK.
- Locate and select the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion
- Double-click the CommonFilesDir string value.
- Type the following path in the Value data box, and then click OK:
C:\Program Files\Common Files
NOTE: You may need to specify a different path to match this folder location on your computer.
- On the Registry menu, click Exit.
- Run Setup for Office.
MORE INFORMATION
For additional information about the System Files Update, click the article number below to view the article in the Microsoft Knowledge Base:
286399 OFFXP: Description of the System Files Update
For additional information about a related issue with the CommonFilesDir registry value, click the article number below to view the article in the Microsoft Knowledge Base:
304901 OFFXP: "Error 25509. Microsoft Office XP Requires Updated System Files ..."
Additional query words: prb OFFXP osp
Keywords: kbregistration kbsetup kberrmsg kbprb KB304907
