Article ID: 304622
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows XP Professional
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
This article was previously published under Q304622
SYMPTOMS
The CAPS LOCK key does not affect the work with the numeric keys that are above the letter keys on your keyboard when you are using a 16-bit Virtual DOS Machine (VDM) program and you select the French keyboard layout feature.
Specifically, when you press a numeric key, the special character is always displayed, regardless of whether or not you have pressed the CAPS LOCK key. You can, however, press the SHIFT key to type the numeric characters.
Note that while this problem with the MultiLanguage Version occurs by default on the French version of the products that are listed at the beginning of this article, teh problem may also occur on other language versions of Windows when you select the French input locale and keyboard layout features.
CAUSE
This problem occurs because the Keyboard.sys VDM keyboard driver does not correctly map the CAPS LOCK state for the numeric keys.
RESOLUTION
To resolve this problem, view one of the following sections, depending on the operating system that you are using.
Windows XP
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
----------------------------------------
03-Oct-2001 13:05 42,537 Keyboard.sys
Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
----------------------------------------
20-Aug-2001 16:27 42,537 Keyboard.sys
Windows NT
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name Platform
--------------------------------------------------
21-Aug-2001 18:53 40,841 Keyboard.sys Intel
21-Aug-2001 18:49 40,841 Keyboard.sys Alpha
NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a (SP6a).
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack (SP) 1 and Windows 2000 SP3.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kboswin2000fix kbdriver kbwinxpsp1fix kbhotfixserver KB304622
