Article ID: 304201
Article Last Modified on 12/3/2007
APPLIES TO
- Microsoft Internet Information Services 5.0
- Microsoft Internet Information Services 6.0
This article was previously published under Q304201
SYMPTOMS
When you attempt to access a Web site that is configured for Integrated Windows authentication only, you may not be able to access the Web site even if you use valid credentials. If you attempt to access the site repeatedly, you may receive the following error message in the browser:
This may occur when all of the following conditions are met:
- In Internet Information Services 5.0 (IIS 5.0), Anonymous access is not selected.
- In IIS 5.0, Basic authentication (password is sent in clear text) is selected.
- In Microsoft Internet Explorer, Show friendly HTTP error messages is not selected.
Additionally, when you try to start an Internet Information Services service, the service may not start.
CAUSE
The logon identity of the Internet Information Services (IIS) Admin service is different from the logon identity of the Local System account.
RESOLUTION
To resolve this problem, verify that the Local System account is configured for the IIS Admin service. To do this, follow these steps:
- Click the Start button, click Settings, and then click Control Panel.
- Click Administrative Tools, and then click Services.
- Double-click IIS Admin Service.
- On the Log On tab, verify that the option for Local System Account is selected.
- On the Dependencies tab, verify that the following system components depend on the IIS Admin Service:
- FTP Publishing Service
- Indexing Service
- Simple Mail Transport Service (SMPT)
- World Wide Web Publishing Service
- In Services, check the services listed above to verify that each has the Log On option set to the Local System account.
NOTE: If the IIS Admin Service is not configured to run under the Local System account, but the dependent services are configured to run under the Local System account, you receive the following error message when you attempt to start the dependent services:
The Event Viewer displays the following error message:
STATUS
This behavior is by design.
Additional query words: iis 5
Keywords: kbprb kbpending KB304201