Knowledge Base

Dcpromo Does Not Work If the Credentials Contain a Leading or Trailing Space

Article ID: 303792

Article Last Modified on 10/27/2006

APPLIES TO

Microsoft Windows 2000 Service Pack 1
Microsoft Windows 2000 Service Pack 2
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Service Pack 2

This article was previously published under Q303792

SYMPTOMS

When you use Dcpromo.exe to create a domain controller, you may receive the following error message:

The operation failed because: Managing the network session with \\FQDN failed "Logon Failure: unknown user name or bad password."

CAUSE

This error message can be caused by leading or trailing spaces in the password for the specified account. The Dcpromo process trims leading and trailing spaces from the password.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date          Time   Version        Size    File name
   -------------------------------------------------------
   19-July-2001  15:21  5.0.2195.3887  607 KB  Dcpromo.exe

WORKAROUND

To work around this issue, reset the password so that leading or trailing spaces are not present in the specified password. Or, you can use another account that does not contain these spaces, or type the password without any spaces.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words: kbDirServices

Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbdirservices kbhotfixserver KB303792

Microsoft KB Archive/303792

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