Knowledge Base

FIX: Orchestration Designer Shuts Down When You Try to Print with No Printer Installed

Article ID: 303570

Article Last Modified on 9/30/2003

APPLIES TO

Microsoft BizTalk Server 2000 Service Pack 1

This article was previously published under Q303570

SYMPTOMS

In the BizTalk Server 2000 Orchestration Designer, if you click Print on the File menu or the Print button on the tool bar when there is no printer installed, the following error occurs and the BizTalk Server 2000 Orchestration Designer shuts down:

Microsoft Visio has encountered a problem and needs to close.
We are sorry for the inconvenience.

The information you were working on might be lost. Microsoft Visio can try to recover it for you.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Visio. We will treat this report as confidential and anonymous.

CAUSE

This error occurs if Microsoft Visio 2002 is installed on the same computer as the Orchestration Designer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft BizTalk Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

299664 INFO: How to Obtain the Latest BizTalk Server 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in BizTalk Server 2000. This problem was first corrected in Microsoft BizTalk Server 2000 Service Pack 1a.

MORE INFORMATION

Steps to Reproduce This Behavior

Install BizTalk Server 2000 and BizTalk Server 2000 Service Pack 1 (SP1) on a computer that has Visio 2002 installed.
Remove any installed printer.
In the BizTalk Server 2000 Orchestration Designer, click Print on the File menu.

Keywords: kbbug kbfix kbbiztalk2000sp1afix KB303570

Microsoft KB Archive/303570

Contents