Article ID: 303214
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Office 2001 for Mac
This article was previously published under Q303214
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
SYMPTOMS
When you try to install Microsoft Office 2001 from the CD-ROM, the following error message may appear:
Clicking OK ends the installation process.
CAUSE
This behavior can occur if you are using a Macintosh clone that runs FWB CD-ROM Toolkit or that has a third-party driver installed.
The last supported operating system for clones is Mac OS 8.1.
RESOLUTION
To resolve this behavior, download the latest available drivers from the FWB Web site:
WORKAROUND
To work around this behavior, follow these steps:
Start the computer with Extensions turned off by holding down the SHIFT key while the computer starts, until the following message appears:
Welcome to Mac OS Extensions Off- Locate and start the FWB tool CDT from the hard disk.
- On the Toolkit menu, click Load CD-ROM drivers.
- Insert the Microsoft Office 2001 CD-ROM, and then install Microsoft Office 2001 either by dragging the Microsoft Office 2001 folder from the CD-ROM onto the hard disk, or by performing a custom installation.
MORE INFORMATION
For information about how to contact the manufacturer of your CD-ROM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
REFERENCES
This article was created from Solution Object SOX001229700051 by ktaylor (originator of SO).
Additional query words: OFF2001 mac OFF2001KB install error CD Word powerpoint excel WD PPT XL installation powermac
Keywords: kb3rdparty kbhardware kbprb KB303214
