Article ID: 303177
Article Last Modified on 1/9/2006
APPLIES TO
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
This article was previously published under Q303177
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
SYMPTOMS
When you attempt to start, or when you actually run, one of the Microsoft Picture It! programs listed in the "Applies to" section of this article, you may receive an error message similar to the following:
When you click Close, you may then receive the following error message:
When you click Close in the message dialog box, the program appears to quit. However, you are then unable to restart the program. If you press CTRL+ALT+DELETE, the Picture It! program may be listed in the Close Program dialog box (if you are running Microsoft Windows 98 or Microsoft Windows Millennium Edition [Me]). Or, it may be listed as "Running" on the Applications tab of the Windows Task Manager (if you are running Microsoft Windows 2000 or Microsoft Windows NT).
CAUSE
This behavior can occur if all of the following conditions are true:
- You are using one of the following Hewlett-Packard (HP) printers:
- HP DeskJet 970CSE
- HP DeskJet 930C
-and-
- The printer is connected through your parallel (LPT) port.
-and- - There is a problem with the printer driver: for example, the driver is damaged or outdated.
RESOLUTION
To resolve this issue, remove your existing printer driver, and then download and install the latest driver available for your HP printer. To do this, follow these steps:
- Click Start, point to Settings, point to Control Panel, and then click Add/Remove Programs.
- If you are running Windows 2000:
- Under Currently installed programs, select your HP printer driver (if it is displayed in the list), and then click Remove.
- Click Yes to the Are you sure you want to completely remove the program and all of its components? message.
If you are running Microsoft Windows 95, Windows 98, Windows Me, or Windows NT:
- On the Install/Uninstall tab, select your HP printer driver (if it is displayed in the list), and then click Add/Remove.
- Click Yes to the Are you sure you want to completely remove the program and all of its components? message.
- Click Start, point to Settings, and then click Printers.
- Right-click the printer that you want to remove, and then click Delete.
- Click Yes to the Are you sure you want to delete the printer? message.
- Restart your computer.
- Download the latest driver for your printer. To do this, browse to the following Hewlett-Packard Web site:
- Click Start, point to Settings, and then click Printers.
- Double-click Add Printer, and then click Next in the Welcome to the Add Printer Wizard dialog box.
- Click Local printer, and then click Next.
- In the Select the Printer Port dialog box, click Use the following port, click LPT1, and then click Next.
- In the Add Printer Wizard dialog box, click Have Disk.
- Type the path along which the driver that you downloaded in step 7 is located, or click Browse to locate the folder, and then click OK.
- Follow the instructions on the screen to finish installing the printer driver.
MORE INFORMATION
For additional information about troubleshooting printer driver issues, click the article number below to view the article in the Microsoft Knowledge Base:
275300 Picture It! Error Message: An Invalid Page Fault Has Occurred in Module Kernel32.dll
For information about how to contact your printer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kberrmsg kbprb KB303177
