Article ID: 302959
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98 Standard Edition
This article was previously published under Q302959
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
SYMPTOMS
After you upgrade your Microsoft Windows 95-based Toshiba Tecra 8000 notebook computer to Microsoft Windows 98, you may receive an error message similar to the following when you start your computer:
If you press a key, a blank Windows desktop may be displayed.
CAUSE
This issue can occur if you have an outdated or incompatible infrared (IR) device driver installed.
RESOLUTION
To work around this issue, remove the Toshiba IR driver. To do this, follow these steps:
- Restart the computer in Safe mode. To do this, follow these steps:
- Start the computer. While the computer starts, press and hold the CTRL key.
- At the Microsoft Windows 98 Startup Menu that appears, use the ARROW keys to select Safe mode, and then press ENTER.
- A message appears stating that "Windows is running in safe mode." Click OK.
- On the taskbar, click Start, point to Settings, and then click Control Panel.
- In Control Panel, double-click System.
- On the Device Manager tab, click the plus sign the left of Infrared to expand the category.
- Under Infrared, click the IR device, and then click Remove.
- If you receive a prompt to restart the computer, click Yes.
- Click the link in the "More Information" section of this article for more information about a possible driver update for Infrared from Toshiba.
MORE INFORMATION
Additional support information about upgrading a Toshiba notebook computer to Windows 98 is available from Toshiba at the following URL:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about troubleshooting Windows startup issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
151434 Toshiba Laptop Computers Needing BIOS Upgrade
184204 How to Troubleshoot Issues with Infrared Devices
Keywords: kberrmsg kbfatalexerr0e kbprb KB302959
