Article ID: 301968
Article Last Modified on 10/1/2002
APPLIES TO
- Microsoft Internet Explorer 5.0
This article was previously published under Q301968
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
SYMPTOMS
When you attempt to start Internet Explorer, you may receive a Dr. Watson error message similar to the following:
NOTE: This may also occur when you quit Internet Explorer.
CAUSE
This problem can occur in the following situation:
- You use Internet Explorer version 5 to connect to the Internet.
-and-
- McAfee WebScan is installed on the computer.
The McAfee WebScan program may have a conflict with Internet Explorer version 5.
RESOLUTION
To resolve this problem, use one of the following methods:
Method 1: Upgrade to the Latest Version of Internet Explorer
This problem does not occur with Internet Explorer 6.0. You can download the latest version of Internet Explorer from the following Microsoft Web site:
Method 2: Disable McAfee WebScan
Warning: The following steps will disable virus protection until you restart the computer.
Disable McAfee WebScan before you use Internet Explorer. To do this, follow these steps:
- In the notification area, right-click VShield, and then click Exit.
- Press CTRL+SHIFT+ESC.
- In Windows Task Manager, click the Processes tab.
- Under Image Name, click webscanx.exe, and then click End Process.
- When the Task Manager Warning message appears, click Yes to terminate the process.
MORE INFORMATION
An update for McAfee WebScan may be available. Contact McAfee for information.
For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Keywords: kberrmsg ocsso kbprb KB301968
