Microsoft KB Archive/300657

Knowledge Base

FP2000: Error Message When You Try to Save or Open a File or to Open a Web

Article ID: 300657

Article Last Modified on 5/23/2003

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APPLIES TO

• Microsoft FrontPage 2000 Standard Edition, when used with:
  • Microsoft Windows 98 Standard Edition

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This article was previously published under Q300657

SYMPTOMS

If you try to save a file or open a file in FrontPage 2000, you may receive one of the following error messages:

Unable to save file

-or-

Unable to open file

If you try to open a Web in FrontPage 2000, you may receive the following error message:

Unable to open web. Possible causes:

1. The web server may not have the FrontPage Server Extensions installed.The web server may be temporarily out of service.If you are connecting through a proxy server, the proxy settings may be incorrect.An error may have occurred in the web server.Opening a web using ftp:// is not allowed.
2. The web server may be temporarily out of service.If you are connecting through a proxy server, the proxy settings may be incorrect.An error may have occurred in the web server.Opening a web using ftp:// is not allowed.
3. If you are connecting through a proxy server, the proxy settings may be incorrect.An error may have occurred in the web server.Opening a web using ftp:// is not allowed.
4. An error may have occurred in the web server.Opening a web using ftp:// is not allowed.
5. Opening a web using ftp:// is not allowed.

CAUSE

FrontPage cannot open files, save files, or open Webs if the following conditions are both true:

• You redirect your My Documents folder to a network share.
• The default "My Webs" disk-based Web has not been created in the My Documents folder.

RESOLUTION

To resolve this problem, obtain the latest update for Office 2000. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

WORKAROUND

To work around this problem, manually create the default "My Webs" disk-based Web in your My Documents folder. To do this, follow these steps:

1. Open FrontPage 2000.
2. On the File menu, click New, and then click Web.
3. Click the Empty Web template.
4. In the Specify the location of the new web box, type the UNC path to your My Documents folder. Append My Webs for the name of a new Web.
   

For example:

\\MyServer\MyShare\My Webs

1. Click OK.

The new Web is created in the My Documents folder, and FrontPage now can open files, save files, and open Webs.

STATUS

This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

MORE INFORMATION

For additional information about related error messages, click the article number below to view the article in the Microsoft Knowledge Base:

261980 FP2000: FrontPage Can No Longer Open Webs from UNC After SR-1 Is Applied

Additional query words: front page fp2k

Keywords: kbbug kbfix kboffice2000sp3fix KB300657

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