Article ID: 300252
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft PowerPoint 2002 Standard Edition
This article was previously published under Q300252
SYMPTOMS
When you open a password-protected Microsoft PowerPoint presentation as read-only, and then try to print the presentation, you may not be able to print the presentation.
CAUSE
This problem occurs because PowerPoint cannot initialize the printer and print the presentation after you open a presentation as read-only.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Global version of this fix should have the following file attributes or later:
Date Time Size File name ------------------------------------------------- 14-Oct-2002 22:49 1,889,252 Powerpnt.msp 14-Oct-2002 23:09 7,982,592 Powerpnt_admin.msp
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
11-Oct-2002 22:14 10.0.4608.0 5,978,696 Powerpnt.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
WORKAROUND
To work around this problem, click Print on the Standard toolbar to print the presentation when you open a password-protected presentation as read-only.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Office XP Service Pack 3.
Additional query words: FIX
Keywords: kbqfe kbhotfixserver kbpasswords kbopenfile kbenv kbprint kbprb kbofficexppresp3fix kbbug kbfix KB300252
