Microsoft KB Archive/299972

Knowledge Base

Office Server Extensions Installation Fails When Office SR-1 Is Already Installed

Article ID: 299972

Article Last Modified on 1/31/2007

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APPLIES TO

• Microsoft Office 2000 Server Extensions
• Microsoft Office 2000 Premium Edition
• Microsoft Office 2000 Professional Edition
• Microsoft Office 2000 Standard Edition
• Microsoft Office 2000 Small Business Edition
• Microsoft Office 2000 Developer Edition
• Microsoft Access 2000 Standard Edition
• Microsoft Excel 2000 Standard Edition
• Microsoft FrontPage 2000 Standard Edition
• Microsoft Outlook 2000 Standard Edition
• Microsoft PowerPoint 2000 Standard Edition
• Microsoft Word 2000 Standard Edition

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This article was previously published under Q299972

SYMPTOMS

When you attempt to install the Office Server Extensions (OSE) to a computer that already has Office 2000 SR-1 installed, the installation fails, and you receive the following error message:

Setup was unable to install the Microsoft Data Engine. If you continue the installation, you will need to provide the name of another machine running Microsoft SQL Server 6.5 or greater. Do you want to continue?

If you choose to continue the installation, the Office Server Extensions will not work correctly. When you try to configure the Office Server Extensions, you will not be prompted for database connectivity.

CAUSE

This behavior occurs if you previously installed the SR-1 Update for Office 2000 on the same computer.

RESOLUTION

To resolve this issue, the products must be installed in the correct order. First install Office 2000 and then the Office Server Extensions from CD-ROM 3 of Office Premium. Finally, apply the SR-1 Update. To do this, follow these steps:

1. Uninstall Office 2000 SR-1 by following the steps in the following Microsoft Knowledge Base article:

   302751 OFF2000: How to Uninstall Office 2000 Service Release SR-1/SR-1a

2. Restart your computer.
3. Reinstall Office 2000 without the SR-1 Update by following the steps in the following Microsoft Knowledge Base article:

   264625 OFF2000: How to Install or Repair Microsoft Office 2000

4. Install the Office Server Extensions from Office Premium CD-ROM 3 by following the steps in the following Microsoft Knowledge Base article:

   216926 How to Install Microsoft Office 2000 Server Extensions

5. Install the SR-1 Update by following the steps in the following Microsoft Knowledge Base article:

   245025 OFF2000: How to Obtain and Install Office 2000 SR-1/SR1a Update

MORE INFORMATION

For additional information about Office 2000 SR-1 and the Office Server Extensions, click the article numbers below to view the articles in the Microsoft Knowledge Base:

261933 OFF2000: What Is the SR-1a Update?

Additional query words: front page OFF2000 patch

Keywords: kbprb KB299972

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