Article ID: 299964
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 95
This article was previously published under Q299964
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
SYMPTOMS
When you start Microsoft Windows, you may receive an error message similar to the following:
You may also be unable to browse the Internet.
CAUSE
This issue may occur in the following situation:
- You install NetSonic Internet Accelerator (Web accelerator).
-and-
- You attempt to uninstall the Web accelerator program or you reinstall Windows without first removing the Web accelerator program.
RESOLUTION
To resolve this issue, use one of the following methods:
Method 1: Reinstall and Uninstall NetSonic Internet Accelerator
- Install NetSonic Internet Accelerator.
- Uninstall NetSonic Internet Accelerator:
- On the taskbar, click Start, then point to Programs, then point to NetSonic, and then click Uninstall NetSonic.
- Click Continue Uninstall, click OK, and then click Finish.
- Click OK to restart the computer.
Method 2: Remove NetSonic Internet Accelerator from Startup Group
- On the taskbar, click Start, and then click Run.
- In the Open box, type msconfig, and then click OK.
- In System Configuration Utility, on the Startup tab, click to clear all check boxes that are related to the NetSonic Internet Accelerator program. For example:
eZulaMain
msbb
Gator
NetSonic - Click Apply, click OK, and then click Yes to restart the computer.
MORE INFORMATION
A Web accelerator program attempts to speed Internet access by storing recently used Web page information on the local hard disk. When you next click a link to visit that page, the locally stored information is used instead of reloading the page from the remote Web server.
More information about NetSonic Internet Accelerator is available at the following NetSonic Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
This issue can also occur with webHancer Agent, and other Web accelerator programs. For additional help to determine the cause of this issue, it is recommended to perform clean boot troubleshooting. For additional information about how to perform a cleanboot, click the article numbers below to view the articles in the Microsoft Knowledge Base:
243039 How to Perform a Clean Boot in Windows 95
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
267288 How to Perform a Clean Boot in Windows Millennium Edition
Keywords: kbprb KB299964
