Article ID: 298953
Article Last Modified on 7/27/2006
APPLIES TO
- Microsoft Word 2002 Standard Edition
- Microsoft Word 2000 Standard Edition
This article was previously published under Q298953
SYMPTOMS
Text, paragraph, and table borders that use dots, dashes, multilines, and wavy lines may not be printed correctly. The borders may be printed as solid lines.
CAUSE
This problem occurs with certain printers, depending upon the version of Microsoft Word and the operating system that you are using. The following table lists the tested combinations that print the borders incorrectly (listed in the table as Fail) and those that print the borders correctly (listed in the table as Pass). There may be other combinations that have not been tested yet.
Printer Language Windows 9x Windows NT/2000
--------------------------------------------------------------------
Word Word Word Word
2000 2002 2000 2002
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Canon BJC-4400 Inkjet Pass Pass Pass Pass
HP DeskJet 870 Inkjet Pass Fail Pass Fail
HP LaserJet 2100 PCL Pass Fail Pass Fail
HP LaserJet 4500 PCL Pass Fail Pass Pass
HP LaserJet 4500 PostScript Pass Fail Pass Pass
HP LaserJet 4mv PCL Pass Fail Pass Fail
HP LaserJet 4mv PostScript Pass Fail Fail Fail
HP LaserJet 5p PostScript Pass Fail Pass Pass
HP LaserJet 5p PCL Pass Fail Pass Fail
HP LaserJet 6p PCL Pass Fail Pass Fail
HP LaserJet 6p PostScript Pass Fail Pass Pass
HP LaserJet 8550 PCL Pass Pass Pass Pass
HP LaserJet 8550 PostScript Pass Pass Pass Pass
IBM InfoPrint 20 PostScript Pass Fail Pass Fail
Lexmark Optra 1200 PCL Fail Pass Pass Pass
Lexmark Optra 1200 PostScript Pass Fail Pass Pass
Lexmark Optra 1220 PostScript Pass Fail Pass Pass
Lexmark Optra 412 PCL Pass Fail Pass Pass
Lexmark Optra 412 PostScript Pass Fail Pass Pass
Lexmark Optra 810 PCL Fail Pass Pass Fail
Lexmark Optra 810 PostScript Pass Fail Pass Pass
Lexmark Optra C710 PCL Fail Pass Pass Pass
Lexmark Optra C710 PostScript Pass Fail Pass Fail
Xerox 8e PCL Pass Fail Pass Fail
Tektronix Phaser 780 PostScript Pass Fail Pass Pass
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbbug kbfix kbofficexpsp1fix KB298953
