Article ID: 297940
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q297940
SYMPTOMS
An access violation may occur in Termsrv.exe on a Windows 2000 Server-based computer that is running Citrix MetaFrame version 1.8. As a result, users cannot create a connection to the Terminal Server computer. The following error message may appear at the console:
RESOLUTION
To resolve this issue, contact Citrix Systems, Inc., to obtain the latest available fix. Note that this fix requires installation of MetaFrame 1.8 Service Pack 2 for Windows 2000.
MORE INFORMATION
If you obtain a User.dmp file, the stack trace may include the following data:
Stack Trace:
. 15 id: 3e8.5cc Suspend: -1 Teb 7ffab000 Unfrozen
ChildEBP RetAddr
026cf1a4 77dbe3d5 ntdll!RtlCopyUnicodeString+0x32
026cf208 77dbe261 ADVAPI32!LookupAccountNameInternal+0x1b5
026cf230 300170f3 ADVAPI32!LookupAccountNameW+0x1f
026cf738 30017396 wsxica+0x70f3
026cff68 30016c8b wsxica+0x7396
026cff84 30016b8d wsxica+0x6c8b
026cffa8 30012532 wsxica+0x6b8d
026cffec 00000000 wsxica!WsxBrokenConnection+0x75
This issue also can occur if you are running Catapulse development tools from Rational Software.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Citrix Systems, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kb3rdparty kbenv kberrmsg kbnetwork kbprb KB297940
