Article ID: 297883
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Excel 2000 Service Pack 1
- Microsoft Excel 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
This article was previously published under Q297883
SYMPTOMS
When you use Microsoft Excel on a Microsoft Windows Terminal Server client, you can see the local printers of other users in your printer list. If you try to print to another user's printer, you receive an error message, and access to the printer is denied.
CAUSE
Excel reads printer information from a section of the Windows registry. This section lists all printers from all user sessions that currently exist on the Terminal server.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
The English version of this fix for an administrative installation should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
14-OCT-2001 05:33 N/A 4,453,212 EXCEL_Admin.msp
The English version of this fix for a client installation should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
14-OCT-2001 04:36 N/A 1,848,352 EXCEL.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
12-OCT-2001 20:16 9.0.0.5811 7,159,853 Excel.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
Additional query words: xl2000 terminalserver printers
Keywords: kbbug kbfix kbofficexppresp1fix kbqfe kboffice2000sp3fix kbdtacode kbhotfixserver KB297883
