Article ID: 297107
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Windows NT 4.0 Service Pack 6a
- Microsoft Windows 98 Standard Edition
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Office XP Developer Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
This article was previously published under Q297107
SYMPTOMS
When installing Office XP, if you use the ! logging option (for example, e:\setup.exe /L*V! C:\verbose.txt), you may receive the following error message near the end of the installation of the System Files Update:
When you click OK, the following error message appears:
If you view the contents of the verbose log file, you see text similar to the following:
RegAddRunOnceEntry(Name=9040020900063D11C8EF00054038389,Command=/I "{90200409-6000-11D3-8CFE-0050048383C9}" AFTERREBOOT=1 RUNONCEENTRY="9040020900063D11C8EF00054038389" /qF /lmewuifsoarpcv!+! "d:\verbose_Task(0001).txt")
1: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce 2: 9040020900063D11C8EF00054038389 3: D:\WINNT\System32\MsiExec.exe /@ "9040020900063D11C8EF00054038389"
1: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\RunOnceEntries 2: 9040020900063D11C8EF00054038389 3: /I "{90200409-6000-11D3-8CFE-0050048383C9}" AFTERREBOOT=1 RUNONCEENTRY="9040020900063D11C8EF00054038389" /qF /lmewuifsoarpcv!+! "d:\verbose_Task(0001).txt"
MSI (s) (A3:8E): Executing op: End(Checksum=0,ProgressTotal=0)
MSI (s) (A3:8E): FEATURECACHE: Entering Invalidate
MSI (s) (A3:8E): Generating exception report.
=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Function: 0x26
=====================================================
Registers:
EAX:00000004 EBX:016F4364 ECX:016FB4EC EDX:24540058 E?µ???µ???µ
Installer terminated prematurely.
MSI (c) (AA:AB): Note: 1: 2755 2: 995 3: F:\FILES\OSP\1033\OSP.MSI
Error 2755. An internal error has occurred. (995 F:\FILES\OSP\1033\OSP.MSI ) Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see F:\FILES\OSP\1033\FILES\WINDOWS\HELP\PSS10.TXT.
MSI (c) (AA:AB): Product: System Files Update -- Error 2755. An internal error has occurred. (995 F:\FILES\OSP\1033\OSP.MSI ) Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see F:
\FILES\OSP\1033\FILES\WINDOWS\HELP\PSS10.TXT.
MSI (c) (AA:AB): Back from server. Return value: 995
CAUSE
When you use the ! logging option and there is no fatal error during the installation, the Windows Installer creates a RunOnce registry key with invalid characters.
RESOLUTION
To resolve this problem, run Setup without the ! logging option. For example, use a command line similar to the following:
e:\setup.exe /L*V C:\verbose.txt
It is not necessary to use the ! logging option if you are installing Office on a computer that does not stop responding (hang) during installation.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
This problem occur on computers running Windows 98 or Windows NT 4.0 where the System Files Update is required before Office is to be installed.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
286399 OFFXP: Description of the System Files Update
Additional query words: OFFXP osp
Keywords: kbsetup kbprb kbtshoot kbnofix KB297107
