Article ID: 296384
Article Last Modified on 5/14/2007
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q296384
SYMPTOMS
After a Microsoft Outlook client that is running in Internet Only mode (IMO) checks or sends e-mail, Outlook may not release the Internet Message Access Protocol (IMAP) connection with an IMAP server. This may degrade IMAP server performance because of the number of open connections. The IMAP server may need to be restarted to correct the problem.
CAUSE
This problem can occur if Outlook does not issue the LOGOUT command to close down the IMAP session, as specified in the Request for Comments (RFC) document.
RESOLUTION
Outlook 2002
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
Outlook 2000
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform
-------------------------------------------------------
19-Apr-2001 22:38 2,545 KB Outlook.msp Intel
After the fix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name Platform
-------------------------------------------------------------------
19-Apr-2001 16:24 9.0.5218.0 361 KB Pstprx32.dll Intel
STATUS
Outlook 2002
Microsoft has confirmed that this is a problem in Microsoft Outlook 2002. This problem was first corrected in Microsoft Office XP Service Pack 1.
Outlook 2000
Microsoft has confirmed that this is a problem in Microsoft Outlook 2000. This problem was first corrected in Microsoft Office 2000 Service Pack 2 (SP-2).
Keywords: kbhotfixserver kbqfe kbbug kbfix kboffice2000presp3fix kboffice2000sp3fix kbofficexppresp1fix kbofficexpsp1fix KB296384
