Microsoft KB Archive/296090

Knowledge Base

Error Message When You Start System Restore: An Error Occurred in the Script on This Page

Article ID: 296090

Article Last Modified on 1/31/2007

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APPLIES TO

• Microsoft Windows Millennium Edition

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This article was previously published under Q296090

SYMPTOMS

When you try to start the System Restore tool, may you receive the following error message:

An error occurred in the script on this page
Line 14
Char 9
error object doesn't support this property or method
code 0
URL res:\\rstrui.exe\start.htm

CAUSE

This error message may occur if the System Restore files are damaged.

RESOLUTION

To work around this issue, try one of the following methods:

Method One

1. Click Start, point to Programs, point to Accessories, and then click MS-DOS Prompt.
2. At the command prompt, type the following commands, pressing ENTER after each command:

   cd system
   cd restore
   rstrui.exe /makefirstrestorepoint

3. Close the command prompt window by clicking the Close button in the upper-right corner of the window.
4. Restart your computer.

Method Two

If method one does not resolve the issue, reinstall Windows Millennium Edition (Me) after you perform a clean boot. For additional information about how to perform a clean boot, click the article number below to view the article in the Microsoft Knowledge Base:

267288 How to Perform a Clean Boot in Windows Millennium Edition

Additional query words: Windows Millennium, winmil, system restore, script error, IE, Internet explorer, line 14, char 9, code 0

Keywords: kberrmsg kbfix kbprb KB296090

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