Knowledge Base

Computer Stops Responding While Upgrading to Windows Me

Article ID: 296059

Article Last Modified on 1/31/2007

APPLIES TO

Microsoft Windows Millennium Edition

This article was previously published under Q296059

SYMPTOMS

When you upgrade your computer to Microsoft Windows Millennium Edition (Me), your computer may stop responding (hang) during the hardware detection process, or when your computer is restarted for the first time.

If you then restart your computer, Windows Me may start in Safe mode.

You may also receive the following error message:

There is a problem with the system files. Windows might not be able to run correctly. You might be able to fix the problem by running a system restore. If this does not fix the problem try reinstalling Windows. VxD dynamic link call: NV3(04)+00000022 to "32DC", service 8

CAUSE

This issue may occur if you have the STB Velocity display driver installed on your computer.

RESOLUTION

To work around this issue:

Press and hold down the left CTRL key while you restart your computer, and then choose Safe Mode on the Windows Me Startup menu.
Click Start, point to Settings, and then click Control Panel.
Double-click System.
Click the Device Manager tab, and then click the plus sign (+) next to Display Adapters.
Click on STB Velocity, and then click Remove. If there are additional display adapters listed, click each listed adapter, and then click Remove.
Click on the OK button to close System Properties.
Click YES to restart your computer.

Windows Me should continue with the installation normally.

MORE INFORMATION

For additional information about troubleshooting Windows Millennium Edition startup problems, click the article number below to view the article in the Microsoft Knowledge Base:

273738 How to Troubleshoot Windows Millennium Edition Startup Problems

Additional query words: wmehemjul

Keywords: kberrmsg kbprb kbsetup KB296059

Microsoft KB Archive/296059

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