Article ID: 295441
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q295441
SYMPTOMS
The Windows NT Logon Discovery Agent service that is running on domain controllers may report errors when the service tries to copy Discovery Data Records (DDRs) to Systems Management Server (SMS) site servers. The following error message may be recorded hundreds of times in the Logon Discovery Agent log file (Ntlgdsca.log) that is located on the domain controller:
The preceding entries are typical entries when this problem occurs. For example, there are five successful connections to the site server, four attempts to delete the connections that fail, although the first one succeeds.
The Logon Discovery Agent may create hundreds of connections to the SMS site server when it tries to send up the DDRs.
Over time, the number of connections that are made from the domain controller to the SMS site server may increase, and available memory on the domain controller may run out.
CAUSE
Logon Discovery Agent leaks memory (memory usage:Private Bytes) when it re-reads the site list from its configuration file (which happens at every DDR copy pass).
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
------------------------------------------------------------------
01-Mar-00 11:10 2.0.1493.3190 965,728 Baseobj.dll Intel
01-Mar-00 11:10 2.0.1493.3190 37,728 Ntlgdsca.exe Intel
01-Mar-00 11:10 2.0.1493.3190 1,514,768 Baseobj.dll Alpha
01-Mar-00 11:10 2.0.1493.3190 58,640 Ntlgdsca.exe Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
WORKAROUND
To work around this problem:
- Disable the Windows NT Logon Discovery method to remove the Logon Discovery Agent service from domain controllers.
- Restart the Logon Discovery Agent service regularly on the domain controllers, for example, as part of a scheduled backup job.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
MORE INFORMATION
In addition to the error message that is described in the "Symptoms" section of this article, you can run Perfmon.exe and view the memory usage (private bytes) on the Ntlgdsca.exe process to determine if a domain controller is affected by this problem.
Factors that have an affect on how fast the domain controller may run out of memory are:
- The role of the logon server in a shared domain scenario (a PDC is updated much more frequently than a BDC because only the senior site updates the BDCs).
- The logon point update frequency.
- The amount of RAM that is installed on the domain controller.
- The frequency of incoming DDRs. Note that it does not matter if a large batch of DDRs are received or just one; a new connection is appended as long as at least one DDR has been received since the last Logon Server Manager cycle.
Additional query words: prodsms
Keywords: kbqfe kbhotfixserver kbsms200presp5fix kbdiscovery kbbug kbenv kbfix KB295441
