Microsoft KB Archive/295312

Knowledge Base

Picture It!: You receive an exception c06d007eH in module Mhputil5.dll when you run Picture It!

Article ID: 295312

Article Last Modified on 12/28/2004

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APPLIES TO

• Microsoft Picture It! Photo 2001 Premium Edition
• Microsoft Picture It! Photo 2001 Premium Edition
• Microsoft Picture It! Publishing 2001 Gold Edition
• Microsoft Picture It! Publishing 2001 Platinum Edition
• Microsoft Picture It! Publishing 2001 Silver Edition
• Microsoft Picture It! Express 2001
• Microsoft Greetings 2001 Standard Edition

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This article was previously published under Q295312

SYMPTOMS

When you try to run one of the products listed in the "Applies to" section, you may receive one of the following error message:

Pip caused exception c06d007eH in module mhputil5.dll.

Pip has caused an error in mhputil5.dll.

CAUSE

This issue may occur if the installation of the product has become corrupted.

RESOLUTION

To resolve this issue, remove the program and reinstall it. To do this, use the following methods in the order specified.

Remove the program

Before you complete this process, back up your data in the Shoebox folder. The Shoebox folder may be in one of the following locations:

• Program Files\Common Files\Microsoft Shared\Shoebox
• Windows\Application Data\Microsoft\Shoebox
• Documents and Settings\username\Application Data\Microsoft\Shoebox

Now remove the program. To do this, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Double-click the program that you want to remove.
4. Follow the instructions that appear on the screen to remove the program.
   

Note Do not restart your computer if you are prompted to.

Microsoft Windows Millennium Edition (Me), Microsoft Windows 95, Microsoft Windows 98

The following file is available for download from the Microsoft Download Center:

Download pip2k1kl.exe now

Microsoft Windows 2000

The following file is available for download from the Microsoft Download Center:

Download pipwin2k.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Download and run the Windows CleanUp Utility

Run the CleanUp utility to remove corrupted Installer files. To do this, follow these steps:

1. Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings associated with your products installation.
   
   For additional information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:

   290301 Description of the Windows Installer CleanUp Utility

2. To use the Windows CleanUp utility, follow these steps:
   1. Click Start, point to Programs, and then click Windows Installer Clean Up.
   2. Select the program that you want to remove, and then click Remove.
   3. Click OK, and then click Exit.
   Note Because the Windows Installer CleanUp utility removes Windows Installer related registry settings and not the program files, make sure that you install your program in the same folder it was originally installed in to prevent duplication of files on your hard disk.

Clean boot your computer

To clean boot your computer, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows Millennium Edition (Me)

For additional information about how to perform a clean boot, click the following article number to view the article in the Microsoft Knowledge Base:

267288 How to perform a clean boot in Windows Millennium Edition

Microsoft Windows 98

Run the System Configuration Utility (Msconfig.exe) to perform a clean boot. To do this, follow these steps:

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. Click the General tab, click Selective Startup, and then click to clear the following check boxes:
   • Process Config.sys File
   • Process Autoexec.bat File
   • Process Winstart.bat File (if available)
   • Process Win.ini File
   • Load Startup Group Items
3. Click OK. When you are prompted to restart the computer, do so.

For additional information about how to clean boot Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:

192926 How to perform clean-boot troubleshooting for Windows 98

Note To restore your original startup configuration, rerun the System Configuration Utility (Msconfig.exe), click the General tab, and then click Normal Startup.

Microsoft Windows 95

1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.
2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is completed.
3. Turn off any antivirus or disk tool programs that are installed on the computer.
   

For information about how to disable these programs, see the printed or online documentation for the program.

1. Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task.
   

If you receive a message that states that the program is busy or is not responding, click End Task again.

1. Repeat step 4 to quit all programs except Explorer and Systray.

For additional information about how to clean boot Windows 95, click the following article number to view the article in the Microsoft Knowledge Base:

177604 Multimedia: Troubleshooting using clean boot of Windows 95

Note To restore your original Startup options, restart the computer as usual, and then turn on any antivirus or disk tool programs installed on the computer. For information about how to turn on these programs, see the printed or online documentation for the program.

Reinstall the program

Insert the installation CD-ROM for the program that you want to install into the CD-ROM or DVD-ROM drive, and then follow the instructions on the screen to reinstall the program.

MORE INFORMATION

Important If you installed Picture It! Publishing that ships in the Microsoft Works Suite 2000 or Microsoft Works Suite 2001 package, to prevent a licensing agreement error message, follow these steps:

1. Right-click Start, and then click Explore.
2. Expand the Program Files folder.
3. Expand the WorksBkUp folder.
4. Click the Works Shared folder.
5. On the Edit menu, click Copy.
6. Expand the Common Files folder.
7. Click the Microsoft Shared folder.
8. On the Edit menu, click Paste.
9. Click Yes to All to overwrite existing files and folders.
10. Quit Windows Explorer.

Keywords: kberrmsg kbgraphxlinkcritical kbfile kbprb KB295312

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