Knowledge Base

Dr. Watson Error Message Occurs in Setupbo.exe When You Upgrade to SBS 4.5

Article ID: 293767

Article Last Modified on 1/25/2006

APPLIES TO

This article was previously published under Q293767

SYMPTOMS

If you upgrade a computer that is running Small Business Server (SBS) 4.0 or 4.0a to SBS 4.5, you may receive the following Dr. Watson error message:

An application error has occurred and an application error log is being generated. Setupbo.exe

This issue can occur if the Microsoft Exchange Directory Service cannot start.

To resolve this issue, manually upgrade Microsoft Exchange Server:

Insert the third CD-ROM of the upgrade set in the CD-ROM drive.
Start Setup.exe from the Drive:\Exchsrvr\Server\Setup\I386 folder.
After you have upgraded Exchange Server, run Update.exe from the Drive:\Exchsrvr.sp2\Server\Setup\I386 folder to install Exchange Server Service Pack 2 (SP2).
After you restart the server, insert the first CD-ROM of the upgrade set, and then start the Upgrade Wizard. The Upgrade Wizard detects that Exchange Server has been upgraded already; therefore, it passes over this installation point.

For additional information about upgrading SBS, click the article numbers below to view the articles in the Microsoft Knowledge Base:

239598 Upgrade from SBS 4.0 to SBS 4.5 Does Not Succeed with Abnormal Program Termination Message

237401 Disk Space Requirements for Installing or Upgrading to SBS 4.5

This issue has been reported in Dutch language versions of SBS.

Additional query words: smallbiz setupbo drwtsn32.log

Keywords: kberrmsg kbupgrade kbprb KB293767