Article ID: 293760
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Works 2000 Standard Edition
- Microsoft Works Suite 2000
This article was previously published under Q293760
SYMPTOMS
When you use Microsoft Works 2000, all the programs do not run simultaneously. However, the program has worked correctly in the past. Removing and reinstalling Microsoft Works does not resolve the issue.
CAUSE
This issue may occur if the program files or registry keys have become corrupted.
RESOLUTION
To resolve this issue, run the Microsoft Windows Installer CleanUp utility to remove the Microsoft Windows Installer registry settings, and then reinstall Works. To do this, follow these steps:
- Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings associated with your products installation.
For more information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:290301 Description of the Windows Installer CleanUp Utility
- To use the Windows CleanUp utility, follow these steps:
- Click Start, point to Programs, and then click Windows Installer Clean Up.
- Select the program that you want to remove, and then click Remove.
- Click OK, and then click Exit.
Clean boot your system and reinstall Works
Restart Microsoft Windows in clean boot mode. There is a different clean-boot procedure for each version of Windows. Select the article that corresponds to your version of Windows, and then follow the instructions about how to clean-boot your computer.
Microsoft Windows 98
281965 How to troubleshoot using the MSConfig Utility with Windows 98
Microsoft Windows Millennium Edition (Me)
267288 How to perform a clean boot in Windows Millennium Edition
Microsoft Windows XP
310353 How to perform a clean boot in Windows XP
Microsoft Windows 2000
281770 How to perform clean-boot troubleshooting for Windows 2000
Keywords: kbgraphxlinkcritical kbprb KB293760
