Microsoft KB Archive/292547

Knowledge Base

WINUP: Windows Update Stops Responding After You Click the Product Updates Link

PSS ID Number: 292547

Article Last Modified on 5/27/2003

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The information in this article applies to:

• Microsoft Windows Update, when used with:
  • the operating system: Microsoft Windows 95
  • the operating system: Microsoft Windows NT 4.0

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This article was previously published under Q292547

SYMPTOMS

When you click the Product Updates link on the Windows Update Web site, Microsoft Internet Explorer may stop responding (hang). The Please Wait window may appear before Internet Explorer stops responding.

CAUSE

This problem occurs if the Windows Update ActiveX control becomes damaged or corrupted, or if the Windows Update ActiveX control's configuration files become damaged or corrupted.

RESOLUTION

To resolve this problem, delete the files from your Temporary Internet Files folder and your History folder, delete the files from your WindowsUpdate folder, and then unregister and delete the old Windows Update site ActiveX control.

1. Clear your Temporary Internet Files folder and clear your History folder. To do so:
   1. Close all programs and close all Internet Explorer windows.
   2. Click Start, click Settings, and then click Control Panel.
   3. Double-click Internet Options.
   4. Click the General tab.
   5. Under Temporary Internet Files, click Delete Files.
   6. Under History, click Clear History.
   7. Click OK.
   Note You must restart Internet Explorer for the changes to take effect.
2. Change your folder options so that hidden files and folders can be found. To do so:
   1. Do one of the following, as appropriate to your version of Internet Explorer:
      • If you are using Internet Explorer 4.x, double-click My Computer, click View, click Folder Options, and then click the View tab.
      • If you are using Internet Explorer 5 or later, double-click My Computer, click Tools, click Folder Options, and then click the View tab.
   2. Under Advanced settings, click Show All Files or Show Hidden Files and Folders, and then click OK.
3. Unregister the Windows Update controls (or the Wuv3is.dll file). To do so:
   1. Close all Internet Explorer windows.
   2. Click Start, and then click Run.
   3. In the Open box, type regsvr32 /u wuv3is.dll, and then press ENTER.
4. Delete the Wuv3is.dll file. To do so:
   
   Note For Microsoft Windows 95, the file is located in the System folder. For Microsoft Windows NT, the file is located in the System32 folder.
   1. Click Start, point to Find and then click Files or Folders.
   2. In the Named box, type wuv3is.dll, and then click Find Now or Search Now.
   3. When the file is found, right-click it, and then click Delete.
5. Delete the contents of the Windows Update folder, except the Wuhistv3.log file. To do so:
   
   Note If you delete the Wuhistv3.log file, your Windows Update Installation History is cleared. This is not recommended as you will not have a record of previous downloads.
   1. Click Start, click Programs, and then click Windows Explorer.
   2. In the left pane, double-click the Program Files folder.
   3. In the left pane, double-click the WindowsUpdate folder.
   4. In the right pane, click wuhistv3.log, click Edit, and then click Invert Selection.
   5. Press DELETE, and then click Yes to confirm.

After these files have been deleted and the Windows Update Control Package has been reinstalled, the Windows Update Site Product Catalog should load successfully.

MORE INFORMATION

If your system continues to stop responding after you click the Product Updates link, turn off any antivirus software or Internet filter software that you have installed. These programs may interfere with the Windows Update Site ActiveX control. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

241783 WINUP: Error Messages When You Use Windows Update Through a Proxy Server or a Firewall

241234 WINUP: Third-Party Products That Conflict with Windows Update

Keywords: kbprb KB292547
Technology: kbOSWin95 kbOSWinNT400 kbOSWinNTSearch kbOSWinSearch kbWinUpdate kbWinUpdateSearch

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