Knowledge Base

You receive a "Word couldn't send mail because of MAPI failure" error message when you try to send a Word document as an e-mail attachment in Word 2002

Article ID: 291152

Article Last Modified on 7/27/2006

APPLIES TO

Microsoft Word 2002 Standard Edition

This article was previously published under Q291152

ERROR MESSAGE

When you attempt to send a Word document as an e-mail attachment in Word, an error message similar to the following may appear:

Word couldn't send mail because of MAPI failure: "Unspecified error".

For a Microsoft Word 2000 version of this article, see 224053.

RESOLUTION

The current MAPI session was closed, and Word is no longer able to connect to that MAPI session

Use one of the following methods to resolve this problem:

Method 1: Restart your MAPI e-mail program

Restart your MAPI e-mail program and then send your document from Word.

Method 2: Save and close the document and Word, and then restart Word

Save and close your document and then quit and restart Word. Word will establishe a new MAPI session, allowing you to send your document.

There is a problem with your fax setup

If you receive this error message when you attempt to send a fax, there may be a problem with the way your fax software is set up.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

290950 WD2002: Error When Faxing from WinFax

Additional query words: couldn t errmsg OFFXP OfficeErrorMessages 10092

Keywords: kbtshoot kboutlookobj kberrmsg kbnofix kbprb KB291152

Microsoft KB Archive/291152

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